On destinations and gratitude

The learning curve associated with the aviation industry is extremely steep. I am very much indebted to the generosity of the following industry experts who helped to flatten the gradient of this curve: Steve Tarbuck (CPH), Pawel Kolatorski (ZRH), Kiyoshi Goto (KIX), Kickie Hiller and Lars Forssell (ARN), Sek Min Foo (SIN), Teresa Motley (LAS), Shreemen Prabhakaran (DXB) and Geoff Hehir (BVN Architects). In particular, I am grateful for their hospitality, frank insights and shared passion for innovation and unorthodox thinking.

Can airports provide ‘insanely great’ wayfinding experiences?

by Andrew Cave | ar.cave@qut.edu.au There is beauty when something works and it works intuitively — Jonathan Ive Of the wide range of factors that influence a passenger’s time in the airport terminal, a key consideration is the passenger’s experience with wayfinding. As a departing passenger, the overriding focus is to get to the correct…

Great research: It’s the Vibe of it

“It’s the vibe of the thing, your Honour” Dennis Denuto, The Castle 1997. It is generally accepted that good research occurs when new and useful knowledge has been acquired. The exact process by which this happens is not quite as easy to define: there are many tools available to the modern researcher, and many philosophies…

Bliss is fun and fun is nice, but at what price is bliss nice?

“… we’ve entered an era of “terminal bliss.” It’s a state of joy that comes from being in an airport that excites and caters to that all-important you … It may sound ridiculous, but it’s actually sound business. Airport operators, owners, and developers all over the world are realizing that people will indeed spend time–and…

Mitigating Perceived Passenger Risk

The airport is seen as an environment over which the passenger has very little control. In this environment, the passenger’s main perceived risk is whether or not they will make their flight (Biggest Passenger Fear: Will I make my Flight?). In order to tame the uncertainty and fear associated with air travel, passengers utilise two…

Biggest Passenger Fear: “Will I make my flight?”

As part of my research at Brisbane International Airport, I have been interviewing departing passengers.  In the first field study, I interviewed 67 randomly selected passenger groups (168 passengers), asking them only one question:   “How was your airport experience today?”. The question was deliberately simple, and minimally pre-emptive. This allowed for the analysis of not just the responses,…

Lanterns shed new light at Xi’an Xianyang?

  Although I have not yet been there, I am sure that Xi’an Xianyang International Airport is a very pleasant place in which to spend the requisite pre-flight wait period. I am also certain that the various features, and specifically the 8 new historically inspired lanterns which have been crafted to give the airport a…