Passenger Behaviour and Strategy, TravelersBox
Istanbul, Turkey (2014)
TravelersBox is a technology startup that is revolutionising how passengers in airports relate to leftover currency. By developing a kiosk-like product offering, TravelersBox enables passengers to utilise perviously wasted change for either personal or charitable use.
Part of the challenge faced by TravelersBox was in optimising the placement of the kiosks inside airport terminals. The large amounts of background noise, general passenger behaviour and core passenger values were considered in developing guidelines for kiosk placement. The impacts of the recommended changes are currently being trialled in pilot locations around Europe.