The airport retail trap

Extract from Your time and money: the airport retail trap by Jason Murphy As cost pressures grip airlines, the way into wallets is via longer wait times and the allure of high-end shops, fine dining and exclusive lounge clubs… According to Anna Harrison, “In the near future, most passengers will be air-travel natives…The inexperienced, novice traveller…

Cloudy, with a chance of data

Resolving the data ownership and sharing issues is necessary… to support the future passenger experience… to realize efficiency in processing … to foster successful retail engagement. As an industry, we should look towards developing global aviation data standards and a distributed, cloud based delivery infrastructure. The “Airport Terminal of the Future” has been an important…

Terminal Schizophrenia

Today, just about every airport has as their mandate to be the “best”. But what does this actually mean? Does it even make sense for every passenger terminal to strive to be shinier, bigger, faster and offer more retail opportunities than the next? In the race to be the best, airport terminals are slowly developing…

Can airports provide ‘insanely great’ wayfinding experiences?

by Andrew Cave | ar.cave@qut.edu.au There is beauty when something works and it works intuitively — Jonathan Ive Of the wide range of factors that influence a passenger’s time in the airport terminal, a key consideration is the passenger’s experience with wayfinding. As a departing passenger, the overriding focus is to get to the correct…

Instilling a Culture of Innovation

As the first phase of the Airports of the Future (AOTF) project draws to a close, it presents an opportunity not only to evaluate the contributions of the individual teams, but to step back and consider the positive cultural changes that have emerged as a result of the collaboration between research and operations. At the…

Form Follows… Workflow

The form of the passenger terminal building is shaped by many influences. Available real estate, budgetary constraints and the size of aircraft servicing the terminal all contribute to the eventual geometrical layout of the building. In addition to these factors, the physical architecture of the terminal building is also heavily constrained, or influenced, by the…